Delivery, Return & Exchange policy

Delivery Policy

We offer same-day delivery within most areas of Nairobi and its environs. For upcountry orders, we use a courier service of your choice, with next-day delivery in most cases.


Return Policy

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. Returns must be made within 7 days of delivery.


Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@physioproductskenya.com

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